This course will provide learners with key principles and a structure for interventions. Topics covered include:
- The five phases of the consultative process;
- ‘Techniques are not enough’: relationships in consulting;
- Dealing with ‘the space of service’;
- Setting up a clear ‘contract’ for interventions – including triangular and rectangular contracting;
- Authenticity and setting your assumptions;
- The client behind the client and the problem behind the problem;
To maximise your chances of being effective in achieving positive change, you should combine a sound understanding of systems approaches with well-developed intervention skills.
This in turn requires a clear conception of the role of the systems practitioner as ‘consultant’, of their relationships with stakeholders, especially the ‘client’, and the nature of the practitioner’s influence on the organisations they seek to transform.
Drawing on Flawless Consulting, Barry Oshry’s Organic Systems Framework, and more, Consulting for Systems Practice Interventions emphasises a collaborative approach and equal responsibility between the intervention practitioner and the client, navigating a path between the twin traps of ‘consultant as boss’ and ‘consultant as servant’.
These courses are relevant to anyone – consultant or not! – who is engaging in organisational change.
Trainer
These courses are delivered by Benjamin P Taylor, an expert in systems, cybernetics, and complexity in service transformation.