This course provides learners with an understanding of the facilitation relationship in the context of systems intervention itself, and of the challenges it brings. It introduces a range of tools and practices for facilitation and provides guidance on workshop planning. Finally, it compares various approaches to facilitation, enabling learners to develop a stronger sense of the kind of facilitator they want to be.
Topics covered include:
- The facilitraining rainbow – where do you stand?
- Divergence, emergence, convergence;
- Differentiation and integration method;
- Adaptive change;
- Facilitation for ‘robust systems’;
- Session planning and session flow;
- The perceptual positions;
- Ground rules for workshops and ways into partnership;
- Maintaining your authenticity;
- Peter Block’s ‘six conversations that matter’;
- Chris Corrigan’s ‘seven little helpers’;
- Hosting and guiding and/or customer services;
- Context cues;
- History and three futures;
- Power tools and making concrete – Naming The Thing.
Trainer
These courses are delivered by Benjamin P Taylor, an expert in systems, cybernetics, and complexity in service transformation.