This course provides learners with an introduction to the Critical Systems Heuristics (CSH) method.
The course offers a grounding in the thinking behind the method, its concepts and terms, its practical application in understanding boundary issues, and how it helps to identify what’s important in driving change in a problematic situation.
Trainer
The training is presented by Tony Korycki, a practitioner in systems thinking, alongside methods for business improvement, process management and architecture, organisational design, quality, benefits management and operational measurement.
Tony has a Postgraduate Diploma in Systems Thinking in Practice, and has worked with professional practitioner and knowledge sharing groups for many years, in several spheres.
He is supporting author, with Patrick Hoverstadt, of the Steve Hales book ‘Reframing ITIL’; applying systems thinking to service management of Information & Communications Technology.