Successful use of systems approaches in cross-disciplinary healthcare improvement

UK Healthcare is facing many different trends: a changing demographic of an ageing and ‘frail’ population; increasing numbers of the population living with at least two long term conditions; improvements in medical care and interventions which can treat a larger number of conditions; continued budget pressures and raising expectations. Healthcare is a complex socio-technical system, and to identify and devise interventions with clear net benefits is a challenge:  we see a classic ‘wicked problem’. The outcome from three INCOSE-facilitated multi-disciplinary workshops was a coherent prioritised work programme, with buy-in from all stakeholders, and traceable back to original issues and opportunities. This presentation will explain the context, the engagement from INCOSE, the nature of the workshops and techniques applied, and the outcomes. The developed programme supports the Shropshire and Telford NHS Sustainability and Transformation Plan (STP). Arguably the biggest ongoing challenge remains handling complexity and coherence across multiple stakeholder perspectives.


The presenters and authors include: Alan Harding (BAE Systems and former INCOSE President), Gary Smith (Airbus) and Julian Johnson (Holistem Ltd).

The presentation was previously delivered by Alan Harding and Gary Smith at INCOSE International Symposium 2018, which won a Best Paper Award.

The presentation will be delivered unaltered from 2018. It will be followed by insight the authors can provide into how the work has informed subsequent improvements in the same health region.

The event is open to INCOSE members and non-members. Members can register for the event via the INCOSE UK Events > Calendar, clicking on the event, then ‘More info’. (It is not necessary to register to attend).


INCOSE UK Ltd is inviting you to a scheduled Zoom meeting.

Topic: NW LG Systems thinking in Healthcare
Time: Apr 20, 2021 19:00 London

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Meeting ID: 837 8474 9883
Passcode: 571679