Soft Systems Methodology (SSM) is a proven approach to tackle complex social and business issues by resolving differences and taking action that stakeholders have committed to.
The SSM process explores different perspectives and models options resulting in actions that fit the involved individuals' views and cultures.
SSM has been used extensively over the past 40 years by numerous public, private and voluntary sector organisations to ‘learn their way to action’ in complex, uncertain and dynamically changing situations.