Hospital management from a systemic perspective, using VSM

A case study, using the Viable Systems Model, exploring management problems of increasing complexity in a merger of several municipal hospitals.

After a short introduction of VSM, different management structures and tools of hospital management (senior management, risk, quality, controlling, etc.) are mapped to the VSM systems.

Special emphasis is placed on the interaction of different systems as well as the influence of environmental changes such as legislation and changes in finance on the hospital as a system.