Doing a thorough critical gap analysis is one thing. Turning it into action that different, often conflicting, stakeholders will accept is where many interventions stall — and that gap is exactly what this final module is built to address.
This advanced course, the third and final module in the Critical Systems Heuristics (CSH) series, takes you from analysis into action: applying CSH at different scales, from a single team to a multi-organisational system, handling engagement across multiple perspectives, and integrating it with other systems approaches, particularly Soft Systems Methodology (SSM), with which it shares a close working relationship.
You'll learn to:
- Reconcile conflicting “as-is” and “ought-to-be” perspectives across stakeholders, from beneficiaries, decision-makers and experts to those adversely affected,
- Map the specific cognitive differences behind each boundary category: what you're moving towards, and what you're moving away from, stated concretely rather than as a vague positive or negative,
- Define owners and actions, and test them against Checkland's SSM measures — efficacy, efficiency, effectiveness, ethicality and elegance — alongside monitoring for reach, progress, and emerging consequences,
- Work through a real critical analysis, from the same large ICT process-management case used in CSH2–5, that led to genuine organisational action.
1h 08m video plus exercises, originally a 3-hour half-day. £100 pre-recorded. Trainer: Tony Korycki.
Trainer
The training is presented by Tony Korycki, a practitioner in systems thinking, alongside methods for business improvement, process management and architecture, organisational design, quality, benefits management and operational measurement.
Tony has a Postgraduate Diploma in Systems Thinking in Practice, and has worked with professional practitioner and knowledge sharing groups for many years, in several spheres.
He is supporting author, with Patrick Hoverstadt, of the Steve Hales book ‘Reframing ITIL’; applying systems thinking to service management of Information & Communications Technology.