English
Resource
Viable Service Management - 1. Operations
May 2025

Steve will look into the operations space where the user interfaces with the organisation. He will focus on three particular 'services': IT services, the NHS and automobile servicing and show the similarities and differences in how they manage the different types of 'repair' (cybernetic) loops. Of particular interest is how the user is drawn into the organisation for these processes.
Publication date
Organiser
SCiO UK