What is Soft Systems Methodology?

Soft Systems Methodology (SSM) is an organised way of tackling ‘messy’ social situations in which different people have different ideas regarding what is to be achieved, why, and how to do so.

SSM provides a well-established visual and textual toolkit which can be used to facilitate discussion with multiple stakeholders.

it enables different perspectives to be investigated, alternative activities to be modelled and considered, and for agreed, purposeful action to be taken.